Homeserve
PLC

I worked with Homeserve to design a new onboarding portal for independent tradesmen contractors. I applied best practice user centric design to create an easy, step by step process.

Agency: HOMESERVE
Time frame: 3 weeks
Role: Research, UX, Design

Initial brief

We developed a list of requirements for each step which was then used to structure the design.

User flow

Wireframes

I created wireframes for each step and tested a prototype to ensure we were on the right track.

Step 3 – Company Info

Step 5 – Proof of right to work

Step 8 – Criminal record check

Final designs

Dashboard

Intro screens

Forms

I created wireframes for each step and tested a prototype to ensure we were on the right track.

Step 1 – Basic Info

Step 2 – Company info

Landing page

A landing page was also designed to inform new users about the program and answer FAQs.